Our Services

 

 

CUSTOMER RETENTION

To ensure retention of customer bases, Mark One has designed and implemented multiple retention programs aimed at specific customer and complaint segments, after conducting root cause analysis to understand the areas of concern. Such programs include interactions over customer’s preferred channel (e.g. chat/social media), addressing concerns with up-to-date information dissemination, Keeping the customer informed on status of enquiry/complaint/ticket, Designing deals with clients to meet customer’s requested need, Retention & Resolution Desks, Customer Satisfaction Surveys Administration and Analysis, and Outreach programs to share new deals/discounts to improve brand recall/loyalty with customer.