Our Services

 

 

CONTACT CENTER

Although industry behaviours differ , basic customer requirements for contact center services still remain the same. These include Informative & Pleasant Interactions, Responsiveness, Helpfulness, Timeliness, and Resolutions etc .

 

Handpicked Talent:

Mark One staffs contact center operations with resources that possess skill sets and personality types that are aligned to the customers need For Example persuasive agents to manage sales processses,Empathic agents to manage services processes.Assertive agents to manage recovery processes etc.

 

Delivery across Channels & Geographies:

Mark One contact center services cater to customers through Voice, IVR, Chat, Email and Social media channels. These services are supported in various languages from multiple delivery centers that are aligned to the customer base and time zone.

 

Process Excellence:

Mark One contact center operations incorporate service best practices and learnings that are transposed across all processes ensuring consistent service delivery irrespective of the delivery channel and locations. These processes follow recruitment, training and operational workflows mapped to the customer requirements, that are monitored vigilantly to drive metrics and enhance service delivery.