Industries

 

 

Telecom

Mark One has built capability in the Telecom segment by continually studying the industry and customer behaviors to design services that are in-sync with the market needs.

Customer Acquisition

  • Manage prospect.
  • Qualify and educate the customer.
  • Sales negotiations.
  • Add-on sales.
  • Customer data.

Provisioning

  • Account administration and managemet.
  • Order management and Provisioning.
  • Porting support.
  • Porting support.

Account Servicing

  • Customer Service and.
  • Escalation management.
  • Multi-level technical support.
  • Billing inquiries.
  • Account updates and consolidation.
  • Fraud Management.
  • Credit limit / expiration .
  • Inbound internal handoff calls.
  • High usage management.

Retention

  • Dispute resolution.
  • Increasing customer awareness for chosen plan.
  • Increase tolling.
  • Contract renewal.
  • Data capture / data mining.
  • Loyalty / retention programs.
  • Customer profiling and plan analysis.
  • Customer profitability analysis¬†cost to save.